SD
Sindy D
1 reviews | Active since May 2010
28 Dec 2021, 17:01
TFG worst marketing company ever dont buy from this group coz they cant source your products
I had purchased a watch set at 50% off on 23 December 2021 and received an email on 26 December 2021 informing me that the product could not be sourced and today the 28th December 2021 the same watch is marked at 35% off. How does the stores all of a sudden have stock to sell. I would never support any store linked to the TFG again. Now I dont regret closing my accounts with the stores within the TFG. Totally disappointed that I never got my Christmas present due to TFG.
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Replies (3)0
Replies (3)
TFG's replyOfficial
28 Dec 2021, 17:33Good day Sindy
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
TFG's reply28 Dec 2021, 17:33
Official
Good day Sindy
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
SD
Sindy D's updateReviewer Update
29 Dec 2021, 11:18Still no response yet ! This is seamless customer service from TFG.
SD
Sindy D's update29 Dec 2021, 11:18
Reviewer Update
Still no response yet ! This is seamless customer service from TFG.
SD
Sindy D's updateReviewer Update
03 Jan 2022, 14:17TFG Customer Support Service
I am awaiting your feedback
How come you got the same watch advertised but didn't have stock to supply me
I am awaiting your feedback
How come you got the same watch advertised but didn't have stock to supply me
SD
Sindy D's update03 Jan 2022, 14:17
Reviewer Update
TFG Customer Support Service
I am awaiting your feedback
How come you got the same watch advertised but didn't have stock to supply me
I am awaiting your feedback
How come you got the same watch advertised but didn't have stock to supply me