JS
Jenna S
1 reviews | Active since Jul 2019
22 Jul 2019, 16:08
TFG WONT GIVE ME MY REFUND
DO NOT PURCHASE ON ANY OF THE TFG GROUP ONLINE STORES.
Your order will be cancelled due to them allowing you to purchase items that are out of stock and you will not receive your refund.
Placed an order on the 30th of June that go cancelled due to lack of stock and STILL NO REFUND.
I have made countless calls and all I receive is empty promises to get a call back with an update. I spoke to a gentleman name Clinton on Thursday who said he would give me a call with an update - received nothing. Phoned again on Friday to have him call me back to say my refund would be sorted out that day - no phone call or refund once again.
16 working days and counting... They owe me R3300!
Helpful (0)
Replies (2)0
Replies (2)
TFG's replyOfficial
22 Jul 2019, 16:14Good day Jenna Sanders
As previously advised on all other social media platforms, our E-commerce department is working on your refund. We have escalated your call request on two occasions today and someone will be in contact with you shortly.
Please accept our sincere apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The TFG Team
As previously advised on all other social media platforms, our E-commerce department is working on your refund. We have escalated your call request on two occasions today and someone will be in contact with you shortly.
Please accept our sincere apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The TFG Team
TFG's reply22 Jul 2019, 16:14
Official
Good day Jenna Sanders
As previously advised on all other social media platforms, our E-commerce department is working on your refund. We have escalated your call request on two occasions today and someone will be in contact with you shortly.
Please accept our sincere apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The TFG Team
As previously advised on all other social media platforms, our E-commerce department is working on your refund. We have escalated your call request on two occasions today and someone will be in contact with you shortly.
Please accept our sincere apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The TFG Team
TFG's replyOfficial
22 Jul 2019, 16:35Hi Jenna
Our E-commerce department has advised that they have been in contact with you.
Kind regards
The TFG Team
Our E-commerce department has advised that they have been in contact with you.
Kind regards
The TFG Team
TFG's reply22 Jul 2019, 16:35
Official
Hi Jenna
Our E-commerce department has advised that they have been in contact with you.
Kind regards
The TFG Team
Our E-commerce department has advised that they have been in contact with you.
Kind regards
The TFG Team