TFG, what a disappointment.

Ive had an account with these people for almost ten years, mobile insurance ive had with them for almost 2. My mobile got ****** more than a month ago, i did the affidavit as soon as it happened, ive been to 3 TFG stores and contacted them numerous times and the problem still has not been resolved. Markhams in Gateway Umhlanga tried to direct me to the store i purchased the phone from in the freestate, 500km away from me and said they could not assist. Exact BelaBela said i have to visit the Exact in my home town. Exact Durban Central said they cant do anything without my insurance details and did not assist any further. Head Office staff was even less helpful, as they either kept me on hold or just forwarded the problem to someone else. Their staff, management included has been entirely *********** and unable or unwilling to assist me. They constantly promise that someone would come back to me but this still has not happened. Im at my wits end and have no idea how to resolve said dilemma. What i do know is that i refuse to support TFG any longer as a loyal customer.