TFG website is the worst ever!

If I could give a rating of zero I certainly would! I paid R400 on my account on the 31st of January on the TFG website. And then again R300 on Sunday the 2nd of February. Last week I logged into my online profile and checked my transactions. The payment of R300 which was made on a later date shows, but the payment of R400 does not appear in my account. So at first I thought that maybe it will just take a while since it was made on a Sunday. However, it still does not reflect on my account but it has cleared in my bank account. I tried calling customer service and my phone call was put through to various different departments and the problem is still not resolved.

I then decided to email customer service. I emailed all the required information and still the issue hasn't been resolved.