Tfg voucher bought and not received Birthday ruined

I have highly upset with Tfg sportscene online

Today was my husbands 35th birthday and I had no gift to give him DUE TO TFG NOT SENDING HIS VOUCHER I PURCHASED ONLINE

as I result you left me In a very embarrassing situation

When I wondered why my husband hadn’t thanked me for his voucher

Because you didn’t send it to him !!!!

I purchased the voucher on Saturday

After realizing my husband did not receive it I called tfg round 14.30 to ask what was going on I was then told it would be sent within ten minutes

It’s now 18.50 as I write this and my husband still has no birthday present

You have ruined his birthday tfg this is unacceptable

I expect the voucher to be sent to him immediately upon receiving this complaint and further more I expect some sort of compensation for this poor expierence this is not acceptable