TFG unhuman, no compassion, worst customer service every

Worst staff ever and stating Foschini group has compassion

After laying a complaint here on fb I was contacted by Christa Singeur

Telling me no one forces you into making promises to pay

This morning again we where contacted by a Sipikizi Mnani telling us that if we don’t make a promise to pay Foschini they will keep calling until we do pay

Christa tells me Foshini had compassion for covid as they gave client a 2 month payment holiday until june however because we used our savings money to keep up payment and we only asking for it now we can not qualify for it now because it ended ... if there was any communication about this we would have taken it and saved our savings

Now that we ran out of savings and cannot pay at this point of time it’s a case of sorry for you

She shifts all the blame onto the customer saying you promised to pay, she will state but you said you send a email and you said you laid a complaint but there is nothing wrong with the advisor dropping the phone into my ear

We now decided if that is how you treat your clients we do not want to be your client anymore, once we in a position to pay up the account we will do so and CLOSE our account because tfg staff always does everything right in tgf’s eye’s

I would please like a reference number for my complaint as well as proof that we where offered a payment holiday, as-well as with Christa’s way of resolving the complaint for both NCR and National Consumer Council

As I decided we not leaving this here we reporting it to the National Consumer council and NCR

To add to this we just got called by Mandisi Bangolo. English is our national language of business please teach him that. Secondly I have logged how many request on fb for assistance, like explained above only to find out we being charged for every phone call, refusing to let me speak to a supervisor he refuses, and he refuses for a complaints email address aswell