TFG unable to manage customer data - financial impact

TFG(Markhams) are sharing incorrect information with the Credit Bureau Of South Africa(Experian).

The main concern is that TFG information being shared is inaccurate. I received an SMS with my account balance displaying X amount. When signing into my TFG online account, a different amount is displayed. Viewing my credit report, a third amount is displayed. All 3 amounts being different.

I have contacted customer service about this and was promised a call back from a manager. After 3 days with no call back I contacted again and the same promise was given. It is now 5 days later and I have still not received any communication.

TFG Online displays the correct information and also shows payments done in advance , however emails and Text that are sent are conflicting.

This is negatively impacting my financial results and also questioning TFGs ability to manage their customers data accordingly.

I hope that the necessary person/s views this so that I can get a callback ASAP to have this matter resolved.

Customer service representatives are not only providing incorrect information but making empty promises which will result in me closing my account permanently and taking legal action as this is impacting further financial arrangements.