1 reviews | Active since Mar 2012
TFG - Totalsports Totally misses the mark
On the 17th June, I purchased a soccer jersey for my daughter at the Springfield store. As they were busy I was told it would take some time to print it. After waiting +-3 hours, I was then told they can't print it, as their machine was broken. The store manager said that she will have it delivered to Richardsbay. By the 24th June the shirt was delivered to Richardsbay. The printing was totally wrong. I spoke to the manager, who first said that the other customer didn't complain abt the print. I bought an original shirt and expected the Man City font relevant to the season to be printed on it. This was not done. The Richardsbay branch then printed a second one also which I saw on the 4th of July, this shirt is also not to standard. The letters in the name are narrow and the number is not centered. There is also an imprint on the shirt. This shirt with the printing cost R1500. This is supposed to be a birthday present. which now is definitely not going to happen.
Thank you for sharing your experience with us.
We're sorry to hear that you had a negative experience with us. We strive to provide the best possible service to our customers and it's concerning to hear that we fell short of those expectations. This is certainly not the type of service we want to provide, and we apologize for any frustration or inconvenience this may have caused you.
We would like to assure you that we take your feedback seriously and will be investigating the matter further to ensure that our procedures are streamlined and that our staff is properly trained to provide the best customer service possible.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
Thank you for sharing your experience with us.
We're sorry to hear that you had a negative experience with us. We strive to provide the best possible service to our customers and it's concerning to hear that we fell short of those expectations. This is certainly not the type of service we want to provide, and we apologize for any frustration or inconvenience this may have caused you.
We would like to assure you that we take your feedback seriously and will be investigating the matter further to ensure that our procedures are streamlined and that our staff is properly trained to provide the best customer service possible.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team