HR
Henri R
1 reviews | Active since Sept 2019
29 Jul 2021, 16:27
TFG this is pathetic really.
So i placed a bed review while ago, and they apologized etc and gave me a "voucher" or "coupon" to make up for the terrible service, after attempting to use it i found out only certain products can be bought using this discount code. Then i bought clothing online, 2 days later order got canceled by them. I'm literally using the discount code they gave me for the terrible service and that exact order gets canceled. It's like it is some kind of prank. TFG employee that keeps replying to my bad reviews just don't, you're wasting both our time and making everything worse.
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TFG's replyOfficial
29 Jul 2021, 16:59 Good day Henri Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply29 Jul 2021, 16:59
Official
Good day Henri Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team