TFG The worst customer service ever

I'm sick and tired of the bad customer service i receive from TFG. This company must be the worst when it comes to customer service. Over and over i have to deal with their incompetence. And the worst of them is Sportscene in The Glen, Johannesburg. On 16 December 2023, I went to the Sportscene store in The Glen Shopping Centre and asked them to transfer a pair of sneakers from 1 of their other stores who had stock in the size i want. They picked up on their system that there were a few of the stores who had stock and took down my details and told me that they would contact me as soon as the sneakers arrived at their store. On Tuesday, 19th I phoned the store to find out if the sneakers had arrived and was told that due to the public holidays and weekend it might take longer to reach the store. Giving them the benefit of the doubt, i waited until FRiday, the 22nd and phoned again, only to be given the same story. On Saturday, 23rd December while i was in the shopping centre I decided to go directly to the store to enquire. The sneakers was still not there and the shop assistants were just very unhelpful and inconsidered of the fact that i had to go through all the inconvenience to phone and come to the store twice. I wanted to know if their wasn't any kind of tracking system where they could follow up on whether the sneakers were ever shipped or not. I was told by the shop assistant that she doesn't even know if it was ever shipped, when she checked on the system none of the stores had any stock of the sneakers. Clearly my transfer request was never done and in the mean time i was phoning the whole time and was not given the correct information. What i fail to understand is why do you make this service available and cannot provide it to your customers? I find this treatment totally unacceptable and will make it know to everyone in come into contact with of your terrible customer service, this is not how you treat customers.