VS
Valerie S
1 reviews | Active since Nov 2021
19 Nov 2021, 10:36
TFG terrible customer service
I app**** for credit and I have provided all the necessary documents. I was asked to provide a 3month bank statement or payslip I submitted both and I have to submit them everyday for 2weeks. They kept calling asking me to provide those docs up until I got fed up I send multiple emails with no reply I called customer care they hang up the call. This is totally unacceptable TFG does not know what customer service is they are *********** and a bunch of amateurs.
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Replies (2)
TFG's replyOfficial
19 Nov 2021, 17:29Dear Valerie Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
TFG's reply19 Nov 2021, 17:29
Official
Dear Valerie Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
TFG's replyOfficial
19 Nov 2021, 17:29Dear Valerie Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
TFG's reply19 Nov 2021, 17:29
Official
Dear Valerie Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team