ZG
Zikhona G
1 reviews | Active since Mar 2020
17 Jun 2021, 15:21
TFG Terrible Claim Service
I took out cellphone insurance from Totalsports Zevenwacht in Cape Town May 2020, on the 3rd of June 2021 after I lost my phone I went to Totalsports in Mtata Circus Triangle with all the necessary documentation and submitted the Claim. 2 weeks later I still haven't received any update with regards to my claim and I visited the Circus Triangle Totalsports and they couldn't assist to give me an update to regards to my claim and they gave me a number for the claims Department which is **********. I have been trying to call this number and it just rings unanswered. TFG hasn't contacted me and I am still without a cellphone
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TFG's replyOfficial
17 Jun 2021, 16:29Good day Zikhona Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply17 Jun 2021, 16:29
Official
Good day Zikhona Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team