KW
Keanon W
1 reviews | Active since Feb 2014
02 Jun 2022, 11:07
TFG Telemarketing teams SPAM my phone all day!!!
I am sick and tired of calling customer services requesting that I stop being spammed by their telemarketing teams. I receive on average 9 calls per day, everyday, including weekends. I spoke to 4 customer services reps and I am constantly being told the same thing over and over, when in fact nothing gets done about the situation. Either these spam calls are stopped IMMEDIATELY or I will drive out to he HEAD OFFICE in Cape Town and cause a massive scene!!!
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TFG's replyOfficial
02 Jun 2022, 12:03Good day Keanon Wagner
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely
apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in
the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
TFG's reply02 Jun 2022, 12:03
Official
Good day Keanon Wagner
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely
apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in
the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team