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Ben S

1 reviews | Active since Mar 2009

17 Jan 2019, 10:08

TFG taken my goods back but no refund!

Foschini group and specifically @Home online are a bunch of mamparras. I purchased defective goods, returned them in perfect condition in original packaging plus all paper work on 29 December. I have still not seen my money. I have raised numerous complaints and still no money.

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Replies (2)
TFG
TFG's reply18 Jan 2019, 15:20
Official
Good day Schaefer, 

We are so sorry to learn that you have not been refunded and have logged this with the Online Department. 

A Service Champion will be in contact with you shortly. 

Please accept our sincere apologies for the inconvenience and frustration caused. 

Thank you for contacting us regarding this. 

Kind Regards
The Customer Support Team
BS
Ben S's update21 Jan 2019, 09:35
Reviewer Update
This is TFG's automated reply - they never actually get back to you!