TFG System Upgrade Stuff Up

My Markhams account was settled on the 22nd of June 2020, and in the following month, 22 July I was charged Service Fee and Club X Magazine fee, further to these charges I was charged for email charges and SMS fees. I have never subscribed to any club magazine and I suspect that this stuff up was due to TFG changing systems and ended up messing people's profile because my email and contact numbers are now wrong for my profile (*** and *** are not my contact), I wonder what else is incorrect. As a result of mishap, my Credit Score has been negatively impacted as I now have missed payments against my name with Compuscan credit bureau.

I would like to request that the charges are reversed and a letter is issued to Compuscan to remove the listing on my name. This is very annoying and hopes it get rectified asap.