sM
sthandiwe M
1 reviews | Active since Jun 2014
24 Jul 2023, 13:53
TFG Synergy is not working!!!
Good day,
I am an ex employee and I have been trying to resolve an issue with my IRP5 for a week now, to no avail. Your consultants are bothering to read my query correctly or call me back like they are supposed to. They keep saying its a SARS issue when it is TFG who issued the IRP5 and the payslips that have different source codes! How can SARS resolve an incorrect IRP5??? To date, I have not been able to submit my returns because my query ticket has still not been resolved and my IRP5 has not been corrected. This new Synergy sytem of yours, that prevents us from speaking directly to the correct people is *******!
Helpful (0)
Replies (4)0
Replies (4)
TFG's replyOfficial
24 Jul 2023, 16:08Hello Sthandiwe
We would like to express our sincere apologies for any negative experience you may have encountered.
Our goal is to provide consistent and excellent customer service, and we apologize for falling short of your expectations.
We value your feedback, and we want to assure you that resolving this matter swiftly is our top priority.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
We would like to express our sincere apologies for any negative experience you may have encountered.
Our goal is to provide consistent and excellent customer service, and we apologize for falling short of your expectations.
We value your feedback, and we want to assure you that resolving this matter swiftly is our top priority.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
TFG's reply24 Jul 2023, 16:08
Official
Hello Sthandiwe
We would like to express our sincere apologies for any negative experience you may have encountered.
Our goal is to provide consistent and excellent customer service, and we apologize for falling short of your expectations.
We value your feedback, and we want to assure you that resolving this matter swiftly is our top priority.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
We would like to express our sincere apologies for any negative experience you may have encountered.
Our goal is to provide consistent and excellent customer service, and we apologize for falling short of your expectations.
We value your feedback, and we want to assure you that resolving this matter swiftly is our top priority.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
sM
sthandiwe M's updateReviewer Update
24 Jul 2023, 17:54Received the reference number and then a another text saying that my issue was resolved, shortly thereafter. This is obviously not the case. My issue is not resolved
sM
sthandiwe M's update24 Jul 2023, 17:54
Reviewer Update
Received the reference number and then a another text saying that my issue was resolved, shortly thereafter. This is obviously not the case. My issue is not resolved
sM
sthandiwe M's updateReviewer Update
25 Jul 2023, 08:40Still no feedback or phone call received. My issue is NOT resolved, despite what Synergy and your SMSes say!
sM
sthandiwe M's update25 Jul 2023, 08:40
Reviewer Update
Still no feedback or phone call received. My issue is NOT resolved, despite what Synergy and your SMSes say!
sM
sthandiwe M's updateReviewer Update
13 Sept 2023, 08:17 My IRP5 incorrectly reflects my travel allowances. I need this corrected but nobody has helped me for almost 2 months now!!! I keep logging these tickets but it gets me nowhere! I di not have a petrol card from TFG for the full tax year. I need this reflected so I can claim from SARS. I cant do that if TFG is not fixing it!!!!!! I'm not sure how many times I have said this but have not received an updated IRP5
sM
sthandiwe M's update13 Sept 2023, 08:17
Reviewer Update
My IRP5 incorrectly reflects my travel allowances. I need this corrected but nobody has helped me for almost 2 months now!!! I keep logging these tickets but it gets me nowhere! I di not have a petrol card from TFG for the full tax year. I need this reflected so I can claim from SARS. I cant do that if TFG is not fixing it!!!!!! I'm not sure how many times I have said this but have not received an updated IRP5