Tfg staff error caused payment loss and harassment.

TFG Staff Error Caused Payment Loss and Ongoing Harassment

Subject: Unresolved Payment Error Made by TFG Consultant

In early October, I paid my Total Sports account at the Sterns store in Westgate Mall, Mitchells Plain, using my ID. The consultant processed my payment into a closed account without confirming any details with me.

When I received the slip, no balance showed. I went back immediately, and the consultant said it would reflect in 24 hours — which it never did. I later discovered at Total Sports that the payment went to a closed account. The consultant showed no accountability or apology, and her supervisor had to step in.

After numerous calls and emails with TFG customer service, I was told the money wasn’t with them. The other company later confirmed it was sent to TFG. Yet after more than a month, TFG has still not resolved or apologized, and I continue to get calls saying my account is in arrears — for a mistake that was entirely on TFG’s side.

I request immediate action to:

1. Allocate my payment to the correct account.

2. Clear any arrears or negative records.

3. Issue a formal apology for the inconvenience.

This service is unacceptable and must be resolved urgently.

Name: Mogamat Redewaan Damons ID: *** Contact: ***