TFG ( Sneaker Factory) customer complaint resolved with no Resolution . The claim is now being rejected because they closed the case without doing anything

My brother bought a sneaker for my Birthday from sneaker factory in August last year , after 3 months the sole started separating from the upper , i logged a ticket with TFG customer services and the shoe was replaced with another brand in Oct 2023. In Feb this year the replacement shoe the stiches started giving up and then it started to tear and please note that i only wear this shoe on a weekend only. I logged another ticket with TFG on the 5th of Feb 2024. on the 9th of Feb i received a call from the manager of the store stating that i must please come in and he will resolve this at the time i mentioned to him that i have a busy schedule and he said to come in at any time. a little while after speaking to the manager i received an email stating that the ticket has been resolved. Today i went into the store to sort out the shoe as i had time unfortunately the manager was not in and there was no one to assist me. i then immediately called TFG customer services to enquire that how was the ticket closed if there was no resolution done and according to them the manager closed it which is wrong. after speaking to the agent on the phone and going back and forth between the store and the agent on the call i was told that the area manager will assist. after waiting for more than an hour i was finally told that there is nothing they can do because the shoe is older than 6 months. the ticket was closed with no resolution steps and no one thought to mention to me that when i said i could not come to the store immediately that Sir you only have 6 months in which we can assist you with the defective product. This is the second pair in the space of 6 month with different faults and now i have a R900 pair of shoes that i cannot use because of the fault on it and have to throw it away. Should the leaders of the store know the warranty period and process and TFG should ask for resolution comments or steps when a ticket is closed. Consumers don't logged fault with customer services for no reason and these items are not cheap. i never thought that the service i received would have come from a TFG store as i have been purchasing goods for a long time but TFG needs to look into the process of how they handle customer complaints or enquires and should advise the consumer according. It is upsetting that the day i took time to get this resolved i was told there is nothing that can be done