TFG Shows Complete Disregard for Client Communication

I am extremely disappointed with TFG's handling of my complaint. After being told on 3 September 2026 that my matter had been escalated to a senior who would contact me directly, today is 17 September 2026 and I have received no communication whatsoever.

TFG is exceptionally quick to contact clients about arrears, and even faster to submit negative listings to the credit bureaus — yet when a client raises a serious concern about incorrect reporting, procedural non‑compliance, or poor service, TFG becomes completely silent.

This double standard shows a total disregard for the client. They communicate aggressively when they want payment, but ignore the client entirely when the issue relates to their own mistakes or misconduct.

My complaint was prematurely closed without investigation, and despite multiple follow‑ups, TFG has failed to respond. I have now escalated the matter to the Consumer Goods & Services Ombud (CGSO).