TFG Should Jack Up.

Absolutely annoyed with TFG, I have been a loyal customer for 8+ years, purchasing from their wide range of stores, Markham, Sportscene, Total sports, @home and even once purchased a phone for my mum at Donna. I have never ever defaulted in payment and always supported the business.

On black Friday I tried shopping online from 7am, as a particular sneaker was on sale online only, I had tried numerous times in purchasing but kept getting kicked out just before the last step, (note that at the time of ordering there was size availability). I called the call centre and sent numerous emails asking for assistance at 8am, the guy I spoke to specifically told me I am the first person to call that morning and he will escalate and I should get a call with someone assisting me shortly. I didn't receive any call, anyway running out of time and already seeing the size I wanted was now out of stock I tried purchasing one size bigger and explaining the above, I thought I would ask for the size I wanted when someone does contact me, as I was shopping early and there was stock , but my misfortune was solely on a slow incompetant system and no call from an online sales agent, unfortunately no one did call me even though I was the first caller on Friday, on Saturday morning a lady Carlynn Samodien calls me who quite rudely tells me her reason for the call is because I have ordered 2 of the same thing, when clearly I only ordered once and only received one order number, quite annoyingly she says I should collect my order from a store and then return in for a credit if I don’t want 2 pairs, I asked if she was serious and only then did she offer to cancel one of my orders, even more disgustingly she quite blatantly tells me that I will not get the size I wanted as it was an online special only. Without even understanding the circumstance.

I find this really absurd , why does TFG have an online sale on Black Friday , when clearly their website does not support the traffic, nor do they have enough stock of a particular item. Further more I have been trying to change my email address on my online profile for the last 18 months, it tells me I am successful but yet every single time I log on I see it’s the old one, therefore I do not receive any statements, correspondence via EMAIL.