1 reviews | Active since Aug 2019
TFG Service charges are insane! R20 for a call???
Absolutely pathetic billing system resulting in no end to your account so its just a money making scheme
Transaction Date Purchases Payments Phone Call Fee - Unknown 30 Sep 2019 -20.00 Sms Charged - Unknown 26 Sep 2019 -2.80 Phone Call Fee - Unknown 23 Sep 2019 -20.00 Sms Charged - Unknown 19 Sep 2019 -2.80 Email Charged - Unknown 14 Sep 2019 -20.00 Sms Charged - Unknown 13 Sep 2019 -2.80 Col.Letter Fee - Unknown 13 Sep 2019 -20.00 Service Fee - Sportscene Gateway Durban 12 Sep 2019 -15.00 Interest - Sportscene Gateway Durban 12 Sep 2019 -15.21 Phone Call Fee - Unknown 10 Sep 2019 -20.00 Email Charged - Unknown 06 Sep 2019 -20.00 Sms Charged - Unknown 03 Sep 2019 -2.80
Charges above detail that the charges for SMS,Calls and Email came to a total of R131.20 when my interest amount was just R15.21 and service fee was R15.00? How is it possible that you guys charge me 9 times the amount due just for calls and SMS? I don't even receive calls or SMS because after asking them to update my number numerous times they still call a family member to discuss my account. Not to mention this is a monthly occurrence so in a year I may be paying R1560 in service charges????
YOU GUYS ARE *******. How is it possible for me to pay off my account and finally close it with the ****PY service I've received when you guys keep adding and adding charges on to my account for calls,SMS and Emails that I don't receive???
If your Account goes into arrears, you will be charged debt collection fees for the period that your account remains in arrears, including charges for mail, electronic communication and telephone calls made to you to collect amounts due to us.
Kind regards
The Customer Support Team
If your Account goes into arrears, you will be charged debt collection fees for the period that your account remains in arrears, including charges for mail, electronic communication and telephone calls made to you to collect amounts due to us.
Kind regards
The Customer Support Team
I want to find out why i should pay R131 for R15 worth of debt?
Is that logical to you??? Why should I pay for calls that i haven't received?
I want to find out why i should pay R131 for R15 worth of debt?
Is that logical to you??? Why should I pay for calls that i haven't received?
The previous response was to advise how you may go about updating your contact details.
All personal information, including contact details that our collections team would use to contact a customer on, is provided to us by customers themselves. When these details change it is the responsibility of the customer to contact us to have them updated.
Failure to do so would not prevent collection charges from being charged to the account.
Kind regards
The Customer Support Team
The previous response was to advise how you may go about updating your contact details.
All personal information, including contact details that our collections team would use to contact a customer on, is provided to us by customers themselves. When these details change it is the responsibility of the customer to contact us to have them updated.
Failure to do so would not prevent collection charges from being charged to the account.
Kind regards
The Customer Support Team