TT
Thuli T

1 reviews | Active since Sept 2020

29 Sept 2020, 11:28

TFG **** BEWARE !!!!

TFG still dragging their feet on resolving a student account that they took out countless policies on plus collections which owed R150 prior Lockdown now Over a R1000 with their charges on the account ... My advice is when inexperienced with credit accounts opt for retailers who really look out for their customers like Woolies etc because this matter could've been solved within a week but 7 months later ABSOLUTELY NOTHING . Internal investigations could've been conducted after they resolved the matter with the customer. Was given ref number & that the matter has been escalated to Forensic whatever ... what did that help ??? NOTHING ... Some companies will really do anything for to keep afloat

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Replies (1)
TFG
TFG's reply01 Oct 2020, 08:15
Official
Dear Thuli  Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority.   The reference number for this query will be emailed to you shortly.     Kind Regards TFG Customer Support Team 

Best regards,