sB
shaun B

1 reviews | Active since Jun 2018

10 May 2021, 09:27

TFG sales harassment - non stop!

constant harassment! i have had a foschini group account for many years. for months i have been constantly harassed by their sales marketers. on some days ill get 12 - 14 calls in a day. i have emailed them. they ask me for the account name and number, which i supp****. its quiet for a few days and then the harassment starts again. sometimes call are in the evening too. if i dont answer it will ring again within seconds. sometimes i just turn my phone off. why should i have to turn MY phone off??

i even went as far as going into my profile and de selecting any communication. the NEXT day the calls started again. i eventually answered and they told me they had seen i have selected not be contacted. so they acknowledge the fact yet call anyway. that was a month ago. i still get anywhere from 5 to 15 calls on any given day

the fact that foschini group treats their clients like this is disgusting!

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Replies (1)
TFG
TFG's reply11 May 2021, 08:50
Official
 Good day  Shaun  We’re extremely sorry for the service you have received.  It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately.  Thank you for your patience, you will be receiving your reference number for this query shortly.  Take care and be safe.  Warm regards TFG Customer Support Team