tfg's website issues prohibits me from making purchases on black friday and cyber monday sale

<p>i tried to take advantage of both black friday and cyber monday online sales with sportscene and tfg from the beginining of the sale till the end on my computor and on my phone. due to the error on their side, which they admitted, i was unable to make my purchase. also, the first items that i did buy, was incorrectly priced and i wasnt given my discount on those, so i could not even cancel that order online, or place my new order. i was told by Deidre that i wont be able to cancel my 1 order or place another order due to the website problem. however because they are aware of the proble and i also phoned them, they would give me the same 30% discount on whatever was in my cart. despite me sending tfg a recording of this they refused to accept this and honour the discount, yet i have given them the proof. i keep getting emails to tell me that i will not get the discount as it was for that time only. yet i gave them all the evidence as to what happened when i tried to buy online on both black friday and cyber monday, why should i be disadvantaged when the problem was on their side and they knew about it. it is simly unfare as i was told by their staff that i will still be able to get my discount. now their excuse is that their staff Deidre was farely new so she would not know anything. i cannot accept that excuse. if she was not properly trained or confident enough to assist then she should have escalalted my call to her supervisor or manager for assistance and given me the correct advise. bottom line, i wasted too much time and money on airtime to browse the sportscene website and totalsports websites, literally falling off to sleep with my phone in my hand and not being able to benefit from the sale - because of a problem on their side. please can you assist.</p>