lT
lucky T

1 reviews | Active since Oct 2016

17 Apr 2018, 14:05

TFG ripping us off

In October 2017 I bought a Samsung J2 cellphone from Hi online and at beginning of march the cellphone out of the blue stopped working (screen blacked out) . I then took it back to one of foschini branches in Pretoria to be booked-in either for repairs or to be replaced since it was still under their six months return policy. The cellphone had no physical damage and has never been exposed to water. However now Foschini is telling me that I need to pay for the repairs (the amount exceeds the value of the cellphone) even though I strongly feel that cellphone came came with faults from the warehouse or factory (even when they took it for assessment it was confirmed that the phone didn't have physical damage nor was it exposed to water). I feel like their returns policy is nothing but a money making scheme.

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Replies (5)
TFG
TFG's reply17 Apr 2018, 16:10
Official

Good day Laicancat

We are so sorry to hear about your experience, this is definitely not the kind of service we strive to offer our Customers!

We’ve passed your details on to the manager who will be in touch with you directly to sort this out.

Thanks,

The Customer Support Team

lT
lucky T's update23 Apr 2018, 12:23
Reviewer Update
I am yet to get any feedback from TFG, I guess its another one of your empty promises
TFG
TFG's reply23 Apr 2018, 13:01
Official

Good day Mr Tshabalala,

Thank you for contacting us.

We would like to advise that the Customer Services Dept has been in contact with you directly.

Kind regards

The Customer Support Team

lT
lucky T's update25 Apr 2018, 09:00
Reviewer Update
Your customer services keeps on doing the same thing over and over again, they call me and ask me if I have been assisted then say they will get back to me and never do. I am really disappointed in your service. I'm an now convince more than ever that your return policy is a money making scheme.
TFG
TFG's reply25 Apr 2018, 11:27
Official

Good day Laicancat,

We would like to advise that we have escalated your comment to the Area Manager who will contact you shortly.

Kind Regards

The Customer Support Team