1 reviews | Active since Oct 2016
TFG ripping us off
In October 2017 I bought a Samsung J2 cellphone from Hi online and at beginning of march the cellphone out of the blue stopped working (screen blacked out) . I then took it back to one of foschini branches in Pretoria to be booked-in either for repairs or to be replaced since it was still under their six months return policy. The cellphone had no physical damage and has never been exposed to water. However now Foschini is telling me that I need to pay for the repairs (the amount exceeds the value of the cellphone) even though I strongly feel that cellphone came came with faults from the warehouse or factory (even when they took it for assessment it was confirmed that the phone didn't have physical damage nor was it exposed to water). I feel like their returns policy is nothing but a money making scheme.
Good day Laicancat
We are so sorry to hear about your experience, this is definitely not the kind of service we strive to offer our Customers!
We’ve passed your details on to the manager who will be in touch with you directly to sort this out.
Thanks,
The Customer Support Team
Good day Laicancat
We are so sorry to hear about your experience, this is definitely not the kind of service we strive to offer our Customers!
We’ve passed your details on to the manager who will be in touch with you directly to sort this out.
Thanks,
The Customer Support Team
Good day Mr Tshabalala,
Thank you for contacting us.
We would like to advise that the Customer Services Dept has been in contact with you directly.
Kind regards
The Customer Support Team
Good day Mr Tshabalala,
Thank you for contacting us.
We would like to advise that the Customer Services Dept has been in contact with you directly.
Kind regards
The Customer Support Team
Good day Laicancat,
We would like to advise that we have escalated your comment to the Area Manager who will contact you shortly.
Kind Regards
The Customer Support Team
Good day Laicancat,
We would like to advise that we have escalated your comment to the Area Manager who will contact you shortly.
Kind Regards
The Customer Support Team
