Tfg repair service..

I bought tablets for my child 26 July 2022 online kids bubblegum tablets using my tfg account and she didn't even put sim card inside, 2months usage tablets only charge upto 30% tried taking back to the shop no tfg wanted it saying I must take it to hi store which are far away from me. Send customer service emails asking for help they only said take it to your nearest tfg shop.. Only in Nov Exact orange Farm lady book it for repair then after tuu silence until I send them emails asking update then boom told me to pay R540 for repair fee and transport coz faulty its not under warranty... 3 months year old phone swallon battery which had no even sim card inside so I guess I was sold a reject phone and they don't want to take responsibility for it and this it end of the partnership for me and them