TFG refuses to close a paid up account

I requested TFG to close my account on the 31st of July 2024 when I paid the last payment. It was confirmed to me that the account is closed and that I will receive final confirmation on the 13th of August when their books close. Today I didn’t receive any communication nor a paid up letter then I decided to call them again only to find out that the cancellation was never actioned and that it will only be done today and I will have to wait a month before it can be closed. This is totally unacceptable and poor customer service. I want nothing to do with TFG and now I’m trying to get out of this agreement it’s also a problem. After I called today I was told I can only get a letter that states that my account doesn’t owe anything but it’s subject to change when their books close next month. So I might still have to pay more fees just because they refused to close the account. I so disappointed in their service and would definitely not be recommending it to anyone. Because now I’m not sure if it has been officially closed or not