TFG REFUSES RESPONSIBILITY FOR BROKEN CELLPHONE 3 MONTHS LATER

In June of 2017 we purchased a cellphone from TFG the Hi Store, 3 months later the cellphone does not charge beyond a quarter full, we return it to the Hi Store i n Canal walk. The phone was taken in, after several calls made to the Hi Store and TFG customer service and speaking to different agents, to they finally tell us that the store will make contact with us. Store manager Andre called us to say sorry he cannot help us or refund the cellphone, due to water damage that could have occurred either with maybe sweat on your hands or maybe your breath or even just moisture in the air and because the device does not work properly , he cannot do anything about it, his sorry that`s it. We have since the fault with the cellphone valued at R1500, gone on purchased another 2 cellphones from TFG in excess of R2000 and now we are told sorry loyal customer you should have taken out insurance on the device and then maybe they could have helped us. This is absolutely pathetic service given from TFG to a very loyal customer, they have absolutely no goodwill for the customer at all. This is the type of run around and after sale service you get once your purchase a cell phone from them. At no point did the sales agent explain anything about warranty or to be told that your breath might cause your cellphone to become faulty. This service from a company like TFG to a loyal customer is completely beyond me.