GL
Gert L
1 reviews | Active since Jul 2019
28 Sept 2021, 09:46
TFG refusal to cancel account
Probably should not be amased at the service from these people. I cancelled my account more than a year ago and continued to receive a statement for R23 monthly. After numerous attempts to find out why I resolved to HelloPeter and got a response from someone that they will sort out the issue. I paid the outstanding amount and thought that was it. Now I received an account for R53.95. When contacting customer support, the phone gets put down every time they hear the words 'closing account' - 3 times in a row. HOW DO I RESOLVE THIS ISSUE??????
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TFG's replyOfficial
28 Sept 2021, 17:12Good day Gert We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's reply28 Sept 2021, 17:12
Official
Good day Gert We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
GL
Gert L's updateReviewer Update
05 Oct 2021, 09:32Hmmmmmmmm still waiting for a response from someone as to how this issue can be resolved. A reference number does not mean that the account is being dealt with as requested. I now am receiving 'demand' SMS's for the outstanding amount which border on absurdity!!!!
GL
Gert L's update05 Oct 2021, 09:32
Reviewer Update
Hmmmmmmmm still waiting for a response from someone as to how this issue can be resolved. A reference number does not mean that the account is being dealt with as requested. I now am receiving 'demand' SMS's for the outstanding amount which border on absurdity!!!!