JM
JACOBETH M
1 reviews | Active since Jul 2020
16 Jul 2020, 09:21
TFG REFUND IS A NIGHTMARE
R302 was debited from my account for online purchase on the 06 July 2020. 8 July order was cancelled by TFG on the 08 July 2020, Then i called them and email for my refund they said i must email my bank statement and i obliged ,
to this day i haven't received my money despite emailing my bank statement 25 times, Every Time i call i am told different stories by different consultants
. I call them every day to follow up but they keep on telling me that they will escalate the matter.
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TFG's replyOfficial
17 Sept 2020, 10:47Dear Jacobeth Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply17 Sept 2020, 10:47
Official
Dear Jacobeth Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team