MT
Maureen T
1 reviews | Active since Jul 2016
03 Dec 2021, 07:29
Tfg POOR SERVICE AND NO CARE ATTITUDE
If you do not like stress and poor service then do not waste your time to order from tfg oline. I keep getting incorrect items and sizes or missing items from sets. AND THEN I GET TD TO TAKE IT BACK TO A STORE!! WHY WOULD I ORDER ONLI E TO BEGIN WITH IF I HAD TO COMMUTE TO A STORE?!! THINK TWICE. THE SPECIALS ARE NOT WORTH THE STRESS!
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TFG's replyOfficial
03 Dec 2021, 12:17Good day Maureen Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply03 Dec 2021, 12:17
Official
Good day Maureen Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team