BD
Brysina D
1 reviews | Active since Sept 2020
30 Apr 2021, 19:45
TFG Poor customer service
I tried purchasing using an E gift card valued at R400 which was app**** successfully to order number P***. I struggled with doing part payment with my bank card therefore order was cancelled but my gift card was not released. I sent numerous email an made phone calls that were very costly to TFG from Friday last week till today my query is still not resolved all i want is my voucher back.
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TFG's replyOfficial
02 May 2021, 09:36Dear Brysina Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply02 May 2021, 09:36
Official
Dear Brysina Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team