TFG poor customer service

Worst customer service by a company I have ever experienced.

Payed my account the same way I have since opening it, only this time they "didn't receive payment". I have been struggling for three weeks to find someone who would just give me an email address that works since the one they gave me has a "back log". The total representatives I have spoken to is 6, as of this morning, each one telling me the same rehe****d story. Now I have to fend off calls because their incompetence has resulted in my account "not being paid". I have always paid promptly and a day or two in advance. Their lack of in-house management is appalling, and their representatives speaking over you while you explain the situation is downright rude.