TFG poor customer service.

I placed an order on the 3rd of May and to this day have still not received it. I phoned tfg and was told that couriers are handling the parcel, not once did they try and phone couriers to see what was going on. I phoned the couriers myself to find out that my parcel hadn't even left the warehouse in JHB to be transferred to the warehouse in rustenburg. My second order placed on the 16th of May has already arrived and I keep contacting tfg and no one is assisting. It's been almost a month that I'm waiting for my parcel but my other orders came within 5 working days.

I received an email to say my parcel would be here by the 24th of May and still nothing. Highly disappointed with this!