MM
MUSA M
1 reviews | Active since Dec 2015
11 Aug 2022, 11:05
TFG phone insurance is a **** ***ALERT***!!!
I processed a claim at Total Sport Festival Mall(Kempton Park) on the 22nd of July 2022, for my ****** phone. Till this day I have not received an sms, email nor phone call from the insurer about my claim. I tried to reach the Insurer FINRITE on *** number goes straight to voicemail. When I tried to reach the TFG claims department on ***. The claims department claims that the claim was not received. MAY SOMEONE FROM TFG REACH ME ASAP TO GET THIS RESOLVED. I NEED A NEW PHONE!!!
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TFG's replyOfficial
11 Aug 2022, 11:20 Good day Musa
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
TFG's reply11 Aug 2022, 11:20
Official
Good day Musa
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team