NM
Nontombi M
1 reviews | Active since Oct 2020
07 Jul 2022, 18:18
TFG Phone insurance
I took out an insurance with TFG Insurance in 2020 when i bought a phone at Foshini. i have been paying the insurance since the day i took out the insurance for my phone. Earlier this year i lost my phone and claimed it at foshini, submitted all the necessary documents but to this day they still have not gotten back to me. it has been over 3 - 4 months now. Whenever i call them they tell they are still waiting for Head Office to confirm. The call center is very *********** and you can just tell that they do not want to help!
I am so disappointed in their service. To this day, they still debit my account every month! TFG insurance is a ****!
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TFG's replyOfficial
08 Jul 2022, 07:43 Good day Nontombi
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
TFG's reply08 Jul 2022, 07:43
Official
Good day Nontombi
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team