TFG Pathetic Service

I bought the Xbox series x from the tfg franchise last year (Hi Online). About 3 weeks ago it just stopped working . I called the call center and they stipulated that it must be returned to the nearest Hi-online store.I informed them immediately that they is no hi online store in PMB , this can be collected from me via courier but they said this is not an option . I was then told to return it to the closest Foschini branch and they will sort out. I went to the store the next day , the branch refused to accept as they said they do not deal with this product range even though I was informed to drop it off to that specific branch and arrangements will be made . After numerous emails to the customer support , I was then told that I must make arrange with a third party to collect and log a complaint etc for evaluation and replacement,which i totally disagreed with , if a consumer buys a product from a store and it is defective , logic would mean that this would mean you go with your receipt , store evaluates , and replaces or refunds you and never to store supplier . The product is less than 6 months and still under warranty further this is nonsense that you must contact their supplier and do their job . Eventually a few days went by and I got a call that I must take it back to the same store as they have finally made proper arrangements. It took them a week to take the device in because they didn’t know what to do or how to respond to my questions on my emails even though I included the CEO of the group on the mails . Their customer service is just pathetic , most of the responses seem like they’re just coping the same long story again and pasting on a new mail and sending it ,instead of replying on my mail threads . I’ve been a loyal customer for years , I will definitely be closing my account after this has been-resolved or would it ?? .

Lastly just to add , the customer call center didn’t know who their CEO is , didn’t allow me to speak to someone senior ,was informed that I will be called back numerous times but guess that was a joke