TFG pathetic service

So thebwife purchased a notebook from America swiss longbeach mall noordhoek. Months later the device would not power on. After taking it back to the store of purchase my wife gets told its an insurance claim. After having to provide proof of insurance payments and purchase the following happened. Finrite the insurance had 2 agents assist me on various occasions. Both whom gave me the incorrect information. Finally weeks later i got to speak to an agent who seemed to know he work. This i then escalated due to my long wait and having to call them when they promised me a call. Finally i got to a helping person at the Finrite power house who actually pointed out that the notebook is still under warranty and that the unit seemed to have "malfunctioned". She went the extra mile to contact the store (american swiss longbeach). She had to inform the manager Kaylin that the unit is infact under warranty. Question i think is why did the staff in store not check this? Now yesterday i pop in at the store to see if my notebook have been actually sent in for assessment after months of waiting. The reply i received from the consultant was" so what did head office say" as the notebook is still in store. Apparently there is a problem with the suppliers of the notebook. I am in need of the unit to run my football clinic but still waiting on any response from TFG. Absolute poor service and i cannot see ever purchasing any electronics at any of their stores. Still today have had no response from the group.w