TFG pathetic rewards system

Totally disgusted with treatment and lack of customer care provided by Tfg group. Please check my account, mid Nov purchased pair of sneakers from GOLDEN ACRE branch and received an sms with a redemption code saying I won a reward. I redeemed the reward for a R500 off R1500 voucher. I waited till the Monday to go to access park and purchase my son a sneaker and was told by the sales person there was no voucher loaded to my account. They called your rewards department querying and the the staff including the team leader was totally clueless. The young lady told the sales person to delete the sms sent to me I was totally confused and asked why she did this she than said she was instructing the manager to pass a R500 discount and they in turn would notify store once the problem with voucher was resolved. Sneaker factories manager than said she couldn't do that and the young lady asked us to hold. Disgusting service and totally clueless. Tfg should train their staff accordingly as this young lady couldn't provide any valid feedback. I stood literally for over 30mins waiting for assistance and not even the team leader could help us. I wasn't even told after the call that a service request was logged to query why my voucher wasn't available. I immediately logged a complaint to the complaints email addie and a young lady called back who than could say it takes 72 hours for a voucher to be redeemed which is disgusting for such a big company.

Till date I have not received my voucher and I have waisted 100s of rands airtime trying to get assistance only to be told each time it's with some department whose busy investigating still. I missed black Friday special and missed getting my son's gift for his birthday as R500 off a pair of sneakers is alot.

I'd like to be compensated for lack of empathy as well as lack of customer care shown towards me

Ebrahim Cozyn ***