ZH
Zulfikar H
1 reviews | Active since Oct 2020
11 Oct 2020, 18:49
TFG - PATHETIC ONLINE SERVICE
I ordered/paid for a running shoe online on the 17 Sept 2020, from Totalsports. After 3 weeks no running shoe and no response/communication from TFG. I emailed customer services and after 7 days no response. I went into the Tygervalley branch to enquire what is happening with my order and they said that my order was cancelled due to unavailability. This is the last straw and I have now had it with TFGs poor service.
Why was I not informed of this. I will never order anything online from TFG again and will be closing my account with them asap.
**CAUTION TO TFG** EDGARS also became too big and treated their customers the same way and look where they are now.
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TFG's replyOfficial
12 Oct 2020, 08:21 Dear Zulfikar Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply12 Oct 2020, 08:21
Official
Dear Zulfikar Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team