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Sanele N

1 reviews | Active since Aug 2021

10 Aug 2021, 19:03

TFG Paid up letter

I had an account with Markham that was sold to a debt collector (VERICRED) a year ago. Since then, Vericred would send me texts and call me almost everyday for the money due until I had finally paid off the account. A few days before I settled the account I called in and spoke to one of the agents from the Durban branch they promised that I would get a paid up letter as soon as I make the payment and I won't have to chase them to get the letter. Now that I have paid i'm not sure whats going on when I call its either they put me on long hold or hang up on me. I tried communicating with them via email, I spoke to another agent who **** and said the letter was sent to me on the 2nd (02/08/21) of this month but I have not received it yet. I need to get this asap so I can move on with my life they are holding me back, I'm very disappointed.

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Replies (2)
TFG
TFG's reply11 Aug 2021, 11:04
Official
 Good day  Sanele  Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.  We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.   This matter will be addressed with the highest priority, your reference number will be sent to you shortly.  Warm regards TFG Customer Support Team 
SN
Sanele N's update23 Aug 2021, 11:44
Reviewer Update
I finally have the letter from vericred but seems like the TFG customer services doesn't understand my request. I have sent them the clearance letter 3 times already and they all respond with the same thing "Your account is with Vericred." What I'm simply asking for is for them to update the information on credit profile with the credit bereau because its still hurting my credit score