TFG ORDER OVER CHARGED

Early in May I bought 2 cellphones on account from the TFG group. Samsung A2 core and a samsung j1 neo. Samsung A2 transaction was succesful,which was priced at R1399-00 and the the j1 neo was priced at R1300.But the j1 neo was cancelled. Yet The total amount was R2989-00. I don't understand how the total was that high where as 1 cellphone was cancelled due to the fact youvewere out of stock.But I still got charged R2989 on my account . The samsung A2 core was R1399,not R2989. A2 samsung cellphone was delivered with a cap , but for the cellphone J1 samsung,I only got a cap instead of the phone. I never ordered a cap.This left my account with R 0-00 funds left in it. On the 18 th of May 2020 I sent you an email with proof as well as order number P*** requesting nicely to please rectify my account,believing you will do so as a reputable company. You rep**** stating that you will fix my account and were experiencing difficulties to give feedback to clients due to covid 19. And that was it. To this day you haven't kept your word. Yet when my account goes into arrears you are fast to make calls with harrasing words from your customer care financial services to keep my account up to date! I demand that my account be put in order as it is not in any arrears. I've always paid well and double at times!Attend to my account asap. And inform your customer care line to stop with the harrasment. We aren't animals to be spoken to in a harsh and disrespectful manner! If it weren't for us as clients , TFG wouldn't exist! As much as we need your services, don't forget that you need us too!