TFG Order Feedback

I finally convinced my mother to replace her old tv which was bought in 2002 by my late father.

My mother is not tech savvy and there is no hi-online store in Limpopo for us to physically go and buy one. So I helped her order one using her online profile.

There was a black Friday special on a Samsung 55" AU7000 tv for R8999.00. I ordered it and received the following order no: p***. We then emailed *** to ask if it was possible for me to get a TV license as we live together as my mom does not have one my late father did. We got the following reply:

"Thank you for your email

Kindly note if the purchase was made in your name you need the tv licence to be in your name"

The very same day someone from TFG called me from this number *** and asked about the tv license for the tv we had ordered. I explained to her that my mother does not have one but I was planning on getting one. She said that was fine my tv license can be used as we live together. I asked for a day as our nearest post office bad closed. I would need to drive to game which is 20 km away and she said that is fine. On the very same day I drove to game and I got one and emailed my Identity number to *** so they can verify the tv license

We received the following reply:

RE: CS-478648 Tv license validation

Thank you for reaching out.

Kindly note the TV license will be validated and once it has been completed then the order will progress.

You will receive email and sms correspondence once the order updates.

Take care and stay safe."

We have not had any updates ever since. What's strange is that her card on her online profile has been de-linked and the order still shows processing but whenever we click on it nothing happens.