TFG opened a *****ulent account using my name and purchases were made in their dial-a-bed store in Durban while I’m based in Johannesburg. No thorough checks were done when opening the account and not a single document I provided to them to open this acco

A ***** dial-a-bed account *** was opened under my name using my ID number on the 14th of January 2026, the account was then linked to a store card at the dial-a-bed West Street store in Durban on the 16th of January 2026. On the same day when the card was linked, two purchases were made at the same store, one for R901,75 and another purchase for R2 953,95.

I got a call from Sportscene West street Durban store on the 16th of January 2026, which is the same day the purchases were made from dial-a-bed, informing me of the account that was created under my name and that there’s someone who is trying to purchase at their store, I told them I was not aware of any account being opened in Durban as I am based in Gauteng and was never in Durban on the day. They called the TGF forensic department and they blocked the account from purchases.

I have an active total sport account that I am aware of and am paying, on the 20th of February 2026, I received my monthly statement as per normal, the only difference was this statement included the dial-a-bed account in question. I called TFG forensic department on the 21st of February 2026 to query this account and was assisted by Marischar call ***. She advised me to open a case of ***** at my nearest police station and submit the case number with the account dispute form and attach ID copy as well as the affidavit to their WhatsApp channel, I went and opened the case with the case number 250/2/2026 and submitted it along with the dispute form.

No investigation feedback was provided to me, till called again on the 24th of February and was assisted by Gadijah call ***. She advised me that the case has been sent to their administrative team. Today, the 3rd of March 2026, I did another follow up call and was assisted by Gadijah who told me that I must wait for the investigation to complete then my name will be cleared with Transunion. The process apparently takes up to 8 weeks.

My frustration here is that this *****ulent account is kept active generating interest while they’re investigating, it’s reflecting bad on my name for a *****ulent account that was created by TGF without doing due diligence and up to this day, I haven’t been provided with the documents that were used open this account. I am left in the dark for a debt that isn’t mine and it’s affecting my credit profile. All because the foschini group failed to do through checks when opening accounts. I want my name cleared and please keep me on the loop with the investigation process