TFG online, worst service received. Wrong item delivered, not willing to help.

I ordered a girls Nike black hoody on the 24th of Jan 23 and I received an adidas cap. I immediately wrote an email explaining my enquiry, instead of being helped I got a lousy sorry and that unfortunately they don’t pick up returns I have to go exchange at my nearest store. I tried to asked further questions concerning how to go about returning the cap but I got an email that my case has been solved. I gave a feedback on my so called help, to this day I haven’t received any response nor help. I’m stuck with a cap that I don’t even know what I’ll do with it. I checked online the hoody is out of stock, so disappointed to say the least.