TFG online unbelievable poor service

TFG online used to be excellent. Used to. Long ago. What changed the last few years? I order quite a lot from TFG online but it really starts to frustrate me to do anymore. EVERY order for the past maybe 5 orders have been split. One item arrives quickly and the other takes ages or even never arrive.

TFG please refrein from listing items on sale on your website which you do not have in stock this happens every time to me. I have place order P*** and the one item has been delivered yesterday but the other on tracking it shows at warehouse. For nearly a week at warehouse. Why on earth would it be at warehouse but not send out? And this always happens when I order. Items delivery status shown as "at warehouse" and thats it. No further feedback and the item is not send for days although it IS at warehouse. This happened last year on the black Friday sale as well. Items I ordered was "at warehouse for literally weeks... Then I was told there were no stock and you cancelled the order. I never even got refunded then. The items I did received was damaged and looked like the parcel fell out of a moving vehicle or something. The feedback from email enquiries are non existant and the customer care service center could as well be closed since it it useless. They only can tell you the same that the trackings function and further they are clueless.

This didn't use to be like this. What happened? Did you get net less educated people to work for you or what went wrong. It is no pleasure anymore to shop online with TFG. Service getting poorer and poorer. What are you going to do to get back on the same level than say 3/4 years ago? I would currently NOT recommend TFG online at all an must warn people of endless frustration when making orders online.