TFG online/ total sport

TFG online/ total sport, I'm done buying from them especially online. I've left negative reviews in the past with terrible experience but it will seem like the problem is with total sport, all the other stuff I ordered on the same day I received but literally nothing bought from total sport, 2 orders got cancelled because they showed in stock and then later out of stock and the clothing that I bought never arrived and according to tracking its been stuck on the warehouse since day one. When I emailed support to find out what is going on this is the response "Do not despair you will be receiving the delivery of all items on your order. Kindly note your order has been split into two deliveries as the items are being distributed from two different distribution centres. The outstanding item/s on your purchase will be delivered to you shortly" and in reality is only a polite way of saying you'll get it when you get it and literally directly after that I received an email saying that the order has been resolved, it is not resolved and will be resolved when I've my parcel. Now I will have to go and buy this exact product cash and if my parcel does arrive eventually I will end up paying twice because returning anything to them is basically impossible. this is the 3rd time they've lost my order.