NH
Nicole H

1 reviews | Active since Apr 2018

01 Jul 2020, 10:12

TFG ONLINE TERRIBLE SERVICE

You would think purchasing something online from TFG would be 5 stars. Let me tell you, all I have had is issues upon issues. I placed my first order in which each product arrived separately, which i received one item a day. Now, that isn't a train smash. I then placed another order and I received 1 item out of 4 items placed. The other 3 remain in the clouds and I don't know whats going on there. Then I placed another order, and I received 2 totally different tops than what I ordered.. oh and on top of that they cancelled one of my items because they couldn't find any stock. Trying to get through to Customer Care is just as bad as getting through to Home Affairs. So if you consider purchasing online with TFG just know to expect some sort of dissapointment. You never know if you will receive what you ordered or if you will actually get all your items.

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Replies (1)
TFG
TFG's reply11 Sept 2020, 10:09
Official
Dear Nicole  
 
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. 
This matter will be addressed and resolved with the highest priority.  
 
The reference number for this query will be emailed to you shortly.    
 
Kind Regards 
TFG Customer Support Team