MS
Marieke S
1 reviews | Active since Mar 2015
06 Dec 2022, 12:06
TFG Online Shopping Support Team : Shocking promises, Shocking Service-Delivery
Bought Black Friday Deals from TFG-Group - Totalsports in particular. A 1/4 of my order was delivered and then I received an e-mail stating that they are sorry to hear that I was unhappy and a credit note/refund will be done. I’ve never received the rest of my goods, neither did I request a refund. Stock was available when I ordered and paid for it. This was my children’s Christmas-gifts. TFG Online Support Team doesn’t seem to care at all. They do not even respond to emails. Seems their word is law and no one else count. Extremely disappointed in this groupsp’s work ethic and their customer-service. Or let me rephrase… there is no customer service - the customer does not count for them.
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TFG's replyOfficial
06 Dec 2022, 16:08 Good day Marieke
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
TFG's reply06 Dec 2022, 16:08
Official
Good day Marieke
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team