TFG—— online shopping “****”

Tfg on-line shopping is exactly the same as every other on-line “****”. I made an online shopping order p*** on 9th June , and requested delivery at the MELROSE arch @home pick up option . Despite getting numerous confirmation messages that the order had arrived .. in drips and draps ...I only received 2 out of the 3 garments , despite going into the store on 3 different occasions . Both the staff at @home and myself contacted both TFG and the courier company . It was Discovered that the item had not been delivered and it was agreed by Juanita that a refund will be processed on 29th June, reference RM 243456 !!! It’s another 4 weeks later , 4 escalation phone calls of at least 20 min long , the refund has still not been processed . What’s worse .. is that on every occasion promises are made fir feedback to be received ... which is NEVER received and I was assured yesterday 16th June , that it would be made by COB... well once again .. nothing has been done !!! It is so so sad that I’m these current conditions ... TFG feel it ok and just to take peoples money and NOT deliver the service promised !!!!!! It is theft !!!!!!!